Privacy Policy

Last updated: September 2026

Xeyel is a marketplace connecting skilled workers, sellers and buyers across West Africa and the diaspora. This page explains what we collect, why, who sees it and how long we keep it.

Seller verification (Xeyel Pay)

What we collect
Only: your Wave payout number, the name on your Wave account, one photo of the front of your national ID, one selfie holding that ID, and confirmation of your WhatsApp number. Nothing else.
Why
To protect buyers and make sure escrow payouts reach the right person, and to meet anti‑fraud obligations.
Who sees it
Only the Xeyel team. Documents are stored in a private namespace, never served publicly, never in sitemaps, previews or public API responses, and only opened through signed links that expire after 10 minutes. Every access is logged (who, what, when).
How long
Approved sellers: while your account is active. Rejected requests: documents are automatically deleted 30 days after rejection. Deleting your account deletes them immediately.
How to delete
My Store → Xeyel Pay → “Delete my verification documents”, or Profile → “Delete my verification documents”. Xeyel Pay is then disabled and your listings switch back to WhatsApp sales.

Email communications

We send four kinds of email. (1) Transactional/service emails — orders, payments held or released, verification results, disputes, payouts, security codes: these are essential to operate your account and cannot be disabled while the account is active. (2) Daily digest — one summary a day, only when there is something new; opt-out anytime. (3) Saved-search alerts — new listings matching searches you saved; on by default when you save a search, can be switched off globally without deleting your searches. (4) Product/marketing updates — off by default; only sent if you explicitly opt in. Every non-essential email carries a one-click unsubscribe link that changes only that preference and a line explaining which preference triggered it. Manage or revoke consent at any time in Profile → Email preferences; each grant/revoke is timestamped in our consent log.

Third‑party processors

We rely on these providers to run Xeyel. Each only receives the data needed for its role:

  • Stripe — card, Apple Pay and Google Pay payments (card data never touches Xeyel servers)
  • PayPal — PayPal payments and disputes
  • Wave — mobile‑money payments and seller payouts
  • Apple — App Store distribution and sign‑in on iOS
  • Google — Play Store distribution, sign‑in and (only with your cookie consent) Google Analytics
  • Emergent — application hosting and object storage
  • MongoDB — database hosting
  • We may use AI services (e.g. Anthropic) to process text you submit, for example to moderate or summarise listings and messages.

Cookies

We use essential cookies/local storage to keep you logged in and remember your language and country. Analytics cookies are only set if you choose “Accept” in the cookie banner; choose “Essential only” to opt out. You can reopen the banner from “Cookie settings” in the footer or your profile.

Your rights

You can access, correct or delete your data at any time from your profile, or by writing to us. Account deletion is permanent and removes listings, messages, orders history linked to you, verification documents and payout details.

Contact: privacy@xeyel.net

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